{"id":3672,"date":"2023-08-23T10:08:04","date_gmt":"2023-08-23T10:08:04","guid":{"rendered":"https:\/\/eucert.pl\/sikayetlerin-ele-alinmasi\/"},"modified":"2024-03-18T10:45:10","modified_gmt":"2024-03-18T10:45:10","slug":"sikayetlerin-ele-alinmasi","status":"publish","type":"page","link":"https:\/\/eucert.pl\/tr\/sikayetler\/sikayetlerin-ele-alinmasi\/","title":{"rendered":"\u015eikayetlerin ele al\u0131nmas\u0131"},"content":{"rendered":"<section id=\"\" class=\"text-block   acf-block acf-block-id-block_33348807c61e4097b5e68b58e0ae0d98 \">\n\n  <div class=\"container\">\n    <h1 class=\"title title--1 title--medium title--primary500\">\u015eikayetlerin ele <strong>al\u0131nmas\u0131<\/strong><\/h1>\n\n    <div class=\"wysiwyg\">\n      <ul>\n<li>Bir \u015fikayetin al\u0131nmas\u0131 \u00fczerine herhangi bir bi\u00e7imde (\u00f6rne\u011fin s\u00f6zl\u00fc, yaz\u0131l\u0131, web sitesinde mevcut form), g\u00f6revlendirilmi\u015f bir EU-Cert personeli, \u015fikayetin sorumlu oldu\u011fu belgelendirme faaliyetiyle ilgili olup olmad\u0131\u011f\u0131n\u0131 teyit eder ve e\u011fer \u00f6yleyse, \u015fikayeti ara\u015ft\u0131r\u0131r ve buna g\u00f6re yan\u0131t verir.<\/li>\n<li>M\u00fcmk\u00fcn olan durumlarda, EU-Cert \u015fikayetin al\u0131nmas\u0131n\u0131 takip eden 10 g\u00fcn i\u00e7inde \u015fikayetin al\u0131nd\u0131\u011f\u0131n\u0131 yaz\u0131l\u0131 olarak bildirecek ve \u015fikayet sahibini \u015fikayetin ilerleyi\u015fi ve sonucu hakk\u0131nda bilgilendirecektir.<\/li>\n<li>Bir \u015fikayet al\u0131nd\u0131ktan ve kaydedildikten sonra, belirlenmi\u015f bir EU-Cert personeli, \u015fikayeti de\u011ferlendirmek ve uygun bir karar vermek i\u00e7in gerekli t\u00fcm bilgileri toplamak ve do\u011frulamaktan sorumludur.<\/li>\n<li>\u015eikayetin tamamlanmas\u0131n\u0131n ard\u0131ndan, m\u00fcmk\u00fcnse \u015fikayetin al\u0131nmas\u0131ndan itibaren 30 g\u00fcn i\u00e7inde, Genel M\u00fcd\u00fcr \u015fikayet sahibini \u015fikayet s\u00fcrecinin tamamland\u0131\u011f\u0131 ve \u015fikayetin sonucu hakk\u0131nda yaz\u0131l\u0131 olarak bilgilendirir. \u015eikayetin ele al\u0131nmas\u0131na ili\u015fkin s\u00fcre s\u0131n\u0131r\u0131n\u0131n uzat\u0131lmas\u0131 halinde, birim \u015fikayet sahibini bilgilendirecektir.<\/li>\n<li>Belgelendirilmi\u015f bir ki\u015fi veya kurulu\u015fa y\u00f6nelik do\u011frulanm\u0131\u015f \u015fikayetler EU-Cert taraf\u0131ndan ilgili belgelendirilmi\u015f ki\u015fi veya kurulu\u015fa zaman\u0131nda iletilecektir. \u015eikayetlerin ele al\u0131nmas\u0131 s\u00fcreci gizlilik i\u00e7inde y\u00fcr\u00fct\u00fclecektir.<\/li>\n<li>\u015eik\u00e2yet sahibine iletilecek karar, daha \u00f6nce \u015fik\u00e2yet konusuna d\u00e2hil olmam\u0131\u015f personel taraf\u0131ndan al\u0131n\u0131r veya g\u00f6zden ge\u00e7irilir ve onaylan\u0131r.<\/li>\n<\/ul>\n    <\/div>\n  <\/div>\n\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":3679,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.3 - 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